Karen´s profile

Reviews (1)


Awful customer service

After failing to get the right size of jeans, I went to the post office to return the pair I ordered, stating clearly on the form the size I wanted in return. I checked online to make sure the size I wanted was in stock and put a message on there saying the length didn't matter. 2 days later, I get a message saying my jeans are out of stock and that I had been refunded. I promptly go on the website to find the exact jeans I asked for on there, as before (with the same sizes missing, as befreo). I message customer service, who take a day to respond to me, and ask them why they had refunded me when my jeans were clearly out of stock or had not even called to ask me if there was anything else I would like. They replied -
"Dear Surfdome Customer,
At the time of processing you order the Lee Scarlett Jeans was out of stock. We do apologies for not contacting you beforehand. "

Firstly, for the love of god - they know my first name, last name and delivery address. Why are they being so impersonal with their apology. Secondly, am I really supposed to believe that the jeans magically went out of stock and then reappeared 2 days later when all the sizes that were missing previously were still missing? I had to pay for recorded delivery of my item to get refunded, and then pay again for delivery. I replied to the email saying exacty the above, asking for a refund on my delivery charge and have gotten no response in 5 days - thanks for nothing Marka Gbondo.

I am really appalled by the service received at Surfdome and it's a shame I didn't look at these reviews prior to purchasing.

Ianand Sam Lewington found this review useful

Karen´s profile

profile image of Karen
Female, 1987
London, United Kingdom