John´s profile

Reviews (1)


Missed delivery promise. Never replied to emails

I ordered a gift for my wife on 22nd, paid a hefty premium of £6.95!! for next day delivery. It never arrived on 23rd. When I looked on the website, they were showing my order as received one day later - ie on 23rd, artificially delaying the clock ticking for delivery "one day later".
The website says I would get an SMS advising me of the delivery times etc. Guess what? No SMS.
I sent 2 polite emails - neither were acknowledged.
Sorry - should do better.
The website promises stuff that the company just didn't deliver.
They even promote an email address of ha ha ha - I don't think so!
On a positive, it's a nice product. Shame about the service. I've shopped online a great deal and this experience is a rarity these days. CathKidston needs to work harder.

John´s profile

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SY, United Kingdom