When things go wrong, this company is hopeless. My parcel has gone missing. I have been chasing the company about it for over a week now and despite very quick response times from the "online chat" people, no one actually does anything. They keep promising they will get back to me "within 24 hours" but no one ever comes back to me. Today I got the distinct impression that the call reps cut me off twice. This company seems to have no system for dealing with problems. You never feel you are speaking to anyone in authority and you don't feel that they care. They are probably fine when things go well, but when they don't, oh dear........... they couldn't give a damn.
John found this review useful
I gather DCC in Dublin who own Boilerjuice have bought up many of the oil distributing companies in our area so there is very little
competition yet they keep them with their old names so you only
find this out if you ask. I don't trust them at all.
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