I am writing this review primarily because reviews on Trustpilot seems to be the only way to get Mr Ross's attention. In todays day and age I am perplexed how an organisation, especially an online trading company can blatantly ignore its customers.
I ordered an antivirus software from Digisub on 27th May 2013 at 08:52 AM. Now, as a first time user, they make you wait for hours before processing your order while they perform security checks (?) however money is promptly debited with a confirmation email sent to your inbox. I got a confirmation email at 08:54 AM. I waited for an email with a download link for couple of hours and started looking for reviews. It wasn't long before I realised that this isn't going to be smooth sailing.
Finally got an email with a download link and the activation key at 22:09. Next morning, ecstatic that I have not been conned I installed the software and entered the serial number and lo and behold, it didn't work. It seems that they have emailed me the wrong serial number. After multiple attempts of uninstalls and installs, I finally decided to contact them. Guess what, the only way to contact the company is through email. No phone numbers and certainly no "online chat" - how convenient. Emailed Digisub on 28th May 2013 at 08:15 AM politely asking them to look into my case, then on 29th and today morning - ie 30th May.
It's 16:23 and I am still waiting for a reply. Money has been deducted from my bank and three days later I don't have a working software for which I have paid for. I have bought numerous softwares over the internet in the past and have never had any issues till now. Digisub seems to be the only organisation that has such stringent security checks in place for purchasing a software.
Obviously I am not using this company any more and I hope others who are toying with the idea of ordering anything from this company be very wary. A quick google search shows that mine is not an isolated "technical glitch" case.
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