I ordered some products off the internet and they didn't arrive. Soon after I received a phone call from the supplier saying the goods had been returned because Parcel Force couldn't find the address. They checked my address to make sure they had the correct details and it was spot on. If other couriers, such as City Link to name one example, can find my property without any problem, then why can't Parcel Force? The word incompetent springs to mind!
I bought a DM25 multimeter from Wickes. It was packaged in tough plastic, so I had to use scissors to get it open. There was nothing on the packaging to warn the customer that the user manual was hidden inside the card label. Through no fault of my own I cut right through the instructions. I requested a copy from Wickes who advised the multimeter was supplied by GET plc, which is now part of Schneider Electric. I have requested a replacement user manual by answerphone message, and by e-mails. I never received a replacement, nor did I get any acknowledgement of my request. So this company gets a big thumbs down for bad packaging and ignorant customer service.
I'm working on a project and there were certain parts I needed that I couldn't find in your typical DIY store. After searching online I found this company and twice they've had exactly what I wanted. They are easy to find and parking is available. Well worth the extra miles.
I discovered this company while searching for size 10 ladies footwear. They had some Ugg Boots in stock at a sensible price, a much better option than paying ridiculous prices from companies that specialise in clothes for tall women. I later bought some wellies for my daughter but within a short time they had split with hardly any wear. I gave the product a poor review and then received an e-mail out of the blue apologising for the poor quality, saying they had refunded my credit card. This was a pleasant surprise in an age where some companies put money first and customers last.
I placed an order for home telephone and broadband with the Post Office at my previous address in Macclesfield. I received a letter advising me the date the service should start. The modem never arrived and I wasted £9.20 worth of credit on my mobile calling their customer helpline. They eventually said there was a fault on the line that would be fixed within 72 hours, else they would get back to me. The fault wasn't fixed so I cancelled the service. They then proceeded to hound me continuously with bills and threatening letters, then letters from a debt collection agency, with threats of court action. They said an engineer had called but could not gain access. Not surprising since no appointment was made. They did everything possible to try and get me to pay for a service I never had, and only when I sought help from my local MP, and reported them to Consumer Direct and the Office of Fair Trading did they finally give in. The Post Office treated me like a criminal. Don't risk home phone or broadband with this company.
I bought some Diesel from Esso in Macclesfield, and while filling my vehicle the fuel hose suddenly split and sprayed everywhere. It went all over the side of my vehicle and ruined a pair of gloves (tried washing them but they still reeked of diesel). The assistant in the kiosk was not very helpful and gave the impression he did not care. I tried to claim compensation for the wasted fuel, a new pair of gloves, and the time and money spent washing my vehicle and my gloves. I even sent a copy of the fuel receipt to customer services. I asked for £5, that's all. I was even prepared to accept a fuel voucher. I never got a penny. After a couple of e-mails they just ignored me. I'll never buy from Esso again.
I wanted a particular size of socket and found that Justoffbase had a good range to choose from, at reasonable prices. I needed the part quickly for a project I am doing, so paid extra for first class delivery. The goods arrived promptly and I would gladly buy from this company again if I had a similar requirement in the future.
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