i have been trying to cancel my talktalk package for 3 months now they have now cancelled my account as i have not paid any of the bills in the last 3 months.
my contract ended in Dec 12 i wrote to them telling them to end my contract in december ( i did this 1 month before in nov 12 ) when i had a bill in Jan 13 i phoned them ( i am self employed and work from 8am till 8pm 6 days aweek to make a living ) it was 8.20 pm the person on the phone told me i could not cancel in writing and needed to speak to the cancellation department but they close at 8 so there was nothing he could do but tell me to call tomorrow. the following day i called at 8am agian only to be told they were not open. at this time i was very dissapointed but told the person on the end of the phone to send a recording of this call to the cancellation department AGAIN thats to easy not she said they cant do that and you need to speak to them... in the last 3 months i have spent 2 hours on the phone trying to cancel this account i have sent many e-mails trying to cancel this account but all the time i am told you have to call ( message to TALKTALK - I WORK 8AM TILL 8PM I CAN NOT CALL ) but hey if you dont pay the bill they soon cancel your account so maybe never needed to WASTE MY TIME Calling..
MY ADVISE TO ALL YOU READING THIS IS DONT USE TALKTALK USE A BETTER COMPANY LIKE BRITISH TELECOM THE CLUE IS IN THE NAME ....
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