An excellent website with a brilliant range of products for quilters and sewers. Prices are very good and ordering very easy: order updates sent by email and goods arrive very quickly. I had a problem with one delivery and the staff really went that extra mile to help sort things out. A lovely company to deal with who will get my return business again & again!
This has to be about the worst online company I have ever dealt with. It took them 2 weeks to despatch a small order, even after I had emailed them. Then when the order didn't arrive they misinformed me as to the method of despatch, and for the next 3 weeks continually ignored my emails and phonecalls. Eventually I discovered who the couriers were & got in touch with them myself, and I did finally get my delivery, only to find that they had put the wrong address on it in the first place! I received no apology from UK Sewing and no attempt to make amends. Very, very poor indeed! I will NEVER shop with them again!
Used to shop with you regularly when I lived in Exeter, very pleased to see that your mail order service is every bit as excellent as that in-store. Your website made it easy to find the product I needed, I thought your prices and P&P rates were very good, the buying process was simple and the item arrived super-quick, after also getting an email confirming its despatch. Faultless! Thank you.
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