I ordered a pair of speakers and a subwoofer, both of which were listed as being in stock. The speakers arrived the day after which was great - very pleased. However, no sign of the subwoofer. I wrote to them after 3 weeks and asked where it was. I received no reply - apparently I should have emailed customer service rather than sales so it was my fault! I then called them. Penny said that she would resolve this for me - apparently they had received damaged stock. This was a month ago. Still no correspondence, no phone calls, no order update, no alternative. Its pretty close to 2 months, I'm out of pocket and have no idea when this will be resolved.
Follow up: Sept 2011. Eventually this was escalated within the company and they have done everything they can to recover the situation. I must admit, the follow up service has been exceptional and they have been very keen to please and repair any damaged relationships. They provided me with an alternative subwoofer at a discount from their online price. They also called me afterwards to make sure everything was OK. So, in the end, it all worked out.
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