I ordered three 16" chain saw chains. They sent me the wrong size (13") which I returned. They promised a full refund ... but no, they now insist it was all my fault. John and later Janine of 'Customer Services' (0870 442 2510) said that they 'couldn't possibly have made a mistake'! So I'm now £12 out of pocket with no goods to show for it and they are laughing all the way to the bank. Watch this company ....... by the way, I got the (right) chains from espares (www.espares.co.uk) a few days later, no hassle and actually cheaper! Lesson learnt!
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