Pete Welch ´s profile

Reviews (2)

Glasses Direct

Used to be good now mediocre

The frames are not as good value as they used to be. The service not as quick as it used to be. The wow factor has gone. Last few pairs I have had made or ok 'ish'. Glasses direct is reasonable and helps to drive down high street prices , which is no bad thing (its not by accident that after a recession it tends to be charity shops. card shops and opticians that are left standing in the high street - all down to the profit margin ). Glasses direct profit margins seem to be creeping up to join the rest now it has market share

16 April 2012

Reply from Glasses Direct

Dear Mr Welch,

Thank you for your review. We're always keen to receive feedback, but ideally would like to know a little more detail why the recent frames are only 'ok'. If they are poor quality, please return them to us (we'll email you a returns form just in case) so we can inspect them.
Every now and then, we have to increase our prices, but strive to keep them significantly lower the mainstream opticians. For example, on your last pair, the Gold package ordered was half price, making the lenses more than 60% cheaper than our High Street competition. We've also permanently reduced the Gold package from £55 to £35.

Kind regards

Team GD

Elitegadgets

Tried to order an accessory pack for the Canon D10 camera

I tried to order on line, the automated procedure keeps saying my bank has declined payment, but I have checked with them and they haven't declined anything. As far as they are concerned its a valid transaction. I Tried phoning elitegadgest at least 10 times over a three day period, but no answer. I am now really suspicious and will make sure my bank does not honour the requests made by me for payment for this item if any requests are made

Pete Welch ´s profile

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Pete Welch
Reviewer
Male
United Kingdom

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