It was between this company and another, where I was looking into purchasing a sleeping bag. I contacted theoutdoorshop.com on Saturday, not expecting a response till Monday and they got back to me on Sunday, the next day ON A WEEKEND. From this point on I knew the company was great.
I ordered the sleeping bag and it came soon after within the week with free delivery.
Great company, fantastic customer services, would recommend them and purchase again.
I do not normally do reviews on companies, but this one deserves it. They are a new company and few people know about them.
AQA Labs offered a great deal on a new computer case. The next cheapest price was £98 + P&P and AQA Labs offered it to me for £68.21 + P&P which came to around £25 less than the competitors. Obviously as it was so cheap, I was weary of whether the company would take my money and run or not.
I received my case a few days late (due to Parcelforce not being able to read - they sent it off to the wrong depot :/) but I received a tracking number and it was sent by Parcelforce Express 24. All for £5.99, which was very reasonable considering the weight of the item.
All in all, I will definitely buy from these people again as they offered amazing service at a must reduced cost.
So I bought two £200 graphics cards, one of which was by mistake and I emailed WAE and they refunded my money on Monday morning.
Three days after the payment was made (Tuesday) I went online and looked at some reviews. I was shocked to see such a well-built looking website getting such bad reviews. Thinking of the worst, I called up WAE+ and they said that I would receive it in 2 days (ordered 1-3 day delivery [+£4.99]).
After 2 days, I received it all safe and sound, well packaged with a tracking number which worked.
I don't understand how people can have such bad experiences with this company; I found it great!!
EDIT: I now look like such a Muppet considering what I said in my initial review. I needed to RMA my product and they'd shut down and not sent me an order confirmation when I bought the item. I eventually got my RMA, but not after months of negotiating with SapphireTech.
I also remember that getting a refund from them is impossible and they take at least 30 days to do anything. All I can say is - thank god they're gone.
I pre-ordered Assassin's Creed Brotherhood (PC) in February last year and I had trouble with the credit card. They upped the price of the item, and I was annoyed, but still in hope.
I explained my issue to CS and they put the price back temporarily, for me. I was amazed.
Also, the game came 3 days before release, which was a big bonus. :)
Despite this brilliant service for 2 years, they have now moved their warehouse to Denmark and delivery takes more than 6 days. Once Assassin's Creed 3 was dispatched for me (22.11.12), I still haven't received it. Their reputation has gone flying out the window.
It's terrible to see such a good company screw themsleves by moving their UK warehouse to Denmark to send stuff to the UK?!?!?
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