Sandra Herron´s profile
Reviews (1)
Wowcher
awful customer aftercare
I requested 2 refunds, one was paid back into my account no problem, but the other one the service provided marked redeemed, I have been trying to convince wowcher of this, they insist they need the merchant to confirm non use of the voucher, I spoke to the merchant who advised me that he would not do so as he wanted me top use the voucher at a later date for half the price. I an disgusted with wowcher at the way they have handled my case, my contract was with wowcher not the merchant.
22 November 2012
Reply from wowcher.co.uk
Sandra Herron´s profile
Female, 1950
United Kingdom
About
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We are very sorry to hear you are unhappy with the way we have dealt with your refund. As I am sure you can appreciate we do need to ensure wowchers have not been used before we refund them which means we have to contact the merchant if a wowcherr is showing as redeemed.
If the merchant does not respond to this request within the time stated then we will then make a considered decison regarding the request.
We have received your most recent email and it will be dealt with shortly, we do advise that it can take up to 5 days for us to respond to emails currently however we are working to reduce this time.
Kind Regards
Wowcher