I bought some trainers (excellent price) at about 1730 and they arrived next day! They weren't the right size so I bought the next size - they were despatched rapidly too.
The only problem I have with them is that they "forgot" to refund the delivery charge... an email to them and they processed it.
I ordered a trophy which I heard via email (a few days after ordering) wasn't available (despite still being shown as for sale online). Due to the timescales I went with another trophy which wasn't ideal but the best fit. A few days later it arrived.
I would mark 3.5 out of 5 if I could
I've sent four old phones now, ranging from £2 (old school Nokia) and £81 (Galaxy S2), pack sent out quickly, email confirmation as soon as the phone gets there - money in the bank within two days, can't say fairer than that! I could have got more (10-20%) selling privately... but simply couldn't be bothered!!
I've run out of phones, but would use them again definitely.
I have bought a few times from adidas.co.uk and love the products HOWEVER their service isn't good. Despatch times are slow.. that's IF they have stock they say they do. I ordered a bag (1 in stock) and trainers (no stock indicator) and I receive a garbled email the next day saying my order had been cancelled - the trainers are still showing in stock on the website! I took a risk on the bag, 1 in stock fair enough it might have already sold... but why sell things more than 24 hours after they have sold out?!?
Its just poor - stick to shops I say.
Kim Rowbottom found this review useful
I ordered some jeans which were different to the order confirmation - I contacted them within three minutes requesting to cancel the order. Four days later they confirmed despatch... of the order I had cancelled. So rather than cancelling my order and refunding me they've shipped them. The 'contact us' system works well as they come back to you quickly - only problem is its been almost a month since they took my money and I'm still "up to 10 days" away from my refund.
So they're great if you order and everything goes fine... just don't expect proper support should something go wrong.
I won't be ordering again on this basis.
Edit - 12th April STILL NO REFUND
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