I have waited in over 16 hours on separate days for two appointments missed by their engineers. I made appointment for between 8-12pm. No one turned up. I called their helpline and the person who answered issued no apology and just informed me they would now becoming between 2pm and 5pm and I would have to wait. No one turned up. I had to ring them to ask what was going on and they offered no apology just asked if I wanted to reschedule for a different day.
A week later the appointment was scheduled for allotted time of 8am and 12pm. Again, no one turned up! I was livid and rung up demanding to know what had happened this time. I was told the engineer was running late at a previous job, and when I asked to know why I wasn't informed of the delay they said nothing. The told me to wait and the engineer would be with me that afternoon between 2 and 5pm. He has still not turned up! Total morons the entire company. DO NOT USE!!!!!! Worst service I have ever received in my entire life!!!!!! Complete cowboys!!!
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