a very quick and easy service to use easy to browse site for info.
Booking family rooms is difficult to do online as room availability is not clear - so have always had to phone bookings to get family rooms - however they have honoured the online discount. This is certainly an area they need to improve on their online site. Not easy to book extra's on line. This year the online price was cheaper than the book price, but family room not clear I telephoned to finish the booking. The telephone service matched priced the online price and gave me a further discount as part of their price promised. I managed to save about £250 doing this. Have used again, and then booked over the phone this year for 2012 summer.
Travelled on a 4 hour flight from Bristol to Antayla this Aug (2011) Had prebooked seat so managed to sit together. plane was very cramped, I am only 5'2 but still had very limited leg room - couldn't book extra leg room seats as travelling with children. Had night flights, but impossible to sleep as seats far to cramped together. It really was cattle class. Wouldn't bother with the inflight meal unless it comes free with your holiday deal - very small, luke warm, unappetising. Couldn't enjoy it as couldn't get the tray down due to lack of space. No entertainment at all on flight. Staff spent the whole flight trying to sell to you - duty free, snacks, raffle tickets the list went on. Only got 1 free drink on flight - would have preferred 2. On way home staff tried to sell night comfort packs for £5, inflatable pillow, small blanket, and eye shields. I bought my pillow for 50p from Asda before I left. So please go prepared. Seats were coming apart at the seams, radio didn't work and no headphones provided. A very tired service, fleet certainly needs updating.
We are going to Egypt next year 5 1/2 hour flight - I hope things are better next year. Certainly wouldn't fly by Thomas cook airlines by choice - but it comes with the holiday.
Hayley found this review useful
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