Fantastic smooth shopping experience: online shopping at it's best! Ordered 2 table lamps at unbelievable prices: excellent communication throughout the transaction, informing about each step of order processing, immediate dispatch with UPS, very prompt arrival of items in superior original packaging. Lamps are of high quality and I am delighted with the whole experience. Will order more in the future.
Note that lamps have EU plugs, as they are European stock, bu simple inexpensive adapter works very well.
Ordered a pair of Oakley sunglasses at excellent price. Excellent communication by email, delivered securely next day in good packaging - authentic Oakleys in a box with guarantee and soft bag. Decided to return as they were a bit too big for my face. Trouble free, smooth return, again with excellent communication and immediate refund. Will not hesitate to order again.
Very pleased with the service: ordered large armchair online, received a courteous phone call to arrange suitable delivery date. All communication was backed up by confirmation e-mails. On the date received a phone call from delivery team with time update and received the item well packaged and in perfect condition. The price was quite good too! Will not hesitate to order again.
Ordered from these guys a few times in the past 3 years and received excellent service every time. They are my top 5 favourite online retailer for snowsports and outdoor gear: I got some amazing deals on The North Face, Spyder and Oakley recently in sale. Have ordered again 3 days ago: Oakley backpack arrived within 3 days - another faultless transaction. Communication is good confirming order, dispatch and refunds, fast free delivery every time. Had to return couple of times items that did not fit: free easy returns and refunds were processed very fast.
After a couple of bad experiences with online shopping, I approach new retailers cautiously these days and do some research before I commit. Ordered a pair of very reasonably priced Oakley sunglasses from this company based on 3 good reviews I found online, and was impressed with excellent service. Good communication by email confirming order and immediate dispatch. Delivered promptly and securely: genuine Oakleys, correct packaging and guarantees. Very pleased with the whole experience and will definitely order again.. Many thanks!
I have been ordering from the company for a few years, mainly 50% off sale skiing clothing, really great half price bargains from Spyder, Schoffel, Salomon and The North Face. I found them reliable and what I like most is a dedicated team always available to answer any questions and give valuable advice over the phone or in many stores. Delivery times are generally good, but can be slower during busy sale periods. All customer service issues are dealt with promptly and it shows that the company care. A few more e-mails during the transaction confirming the dispatch and refunds issued would be even better. And to finish on the positive note - I have never had bad experience like refunds not issued or items not delivered. After all it's one of the largest mountain sports retailers in UK with stores all over the country, and this inspires trust by itself.
Just recently discovered Gap site and ordered a few times from them. Can never get the size I need in sales in my local Gap store, so was so pleased to be able to order what I wanted for myself, my husband and son at sale prices on Gap site - fantastic bargains! Every time the order was processed with lightening speed and delivered within 2 days. Love the free returns service, which works really fast - refunds are processed immediatelly. Excellent communication by e-mail throughout the whole transaction - confirmation of order, dispatch, received returns and refunds. I consider it a perfect online shopping experience. Thank you Gap!
Ordered Oakley duffel bag from this site. Called before ordering to make sure it was in stock as it it was intended to be a birthday present. Very polite, friendly and helpful advice over the phone. Also good communication by e-mail confirming my order and on the same day confirmation of dispatch - very impressive. The item was delivered within stated time by secure recorded delivery. Excellent quality item, in original packaging, looks great. Very pleased with the service!
Excellent Germany based designer outlet - I shopped with them since 2006 and can't praise them highly enough. Not one bad experience! Fast delivery from Germany (2-3 days), free returns, returns and refunds processed very quickly. Customer service at it's best - UK based phone, perfect English spoken, friendly professional help always available. Once my returns parcel got lost by Royal Mail, I called Dress-for-less Customer Service trying to resolve the problem, faxed them proof of postage on request and was refunded immediately. The parcel turned up 3 weeks later (Royal Mail mistake). Excellent communication by e-mail, parcels beautifully packaged and everything is such good quality. This outlet is particularly good for Tommy Hilfiger bargains, mostly womens clothing and footwear, also some excellent accessories.
Ordered skis from the company. Telephoned before ordering to confirm the stock and ask a few questions about the product and ordering/delivery - got very friendly and professional advice. The skis were delivered very promptly ready to go, with bindings mounted and adjusted for my boot size according to my instructions.
Very pleased with the service. I like the fact that it is a well established store with mountain enthusiasts working in it, always ready to talk to you on the phone, give you advice or physically check whether the item is in stock and ready for dispatch.
James Mackay found this review useful
I have shopped at Mandmdirect for over 5 years and have never had a bad experience. Prompt delivery, excellent prices and genuine merchandise. My whole family is dressed head to foot in Ben Sherman, Helly Hansen and Oakley at unbelievable prices. What I really appreciate in their service is how fast they process returns and refunds, which is so important shopping for clothes and footwear online as things don't always fit and you have to order different size.
In the past you had to return items at your own expence via Post, but recently they introduced brilliant returns service costing £1.50 per order where you drop off your parcel at a local store in your area (usually news agent), you can look up online your nearest store. I used this service a few times now and find it very convenient.
Communication has always been very good with regular e-mails confirming order, dispatch, returns and refunds. I recommended the company to many friends over the years and it still remains my favourite online outlet.
Horrible experience, I only wish I researched the company online and read some reviews. My first purchase (ski boots) was trouble free, arrived in reasonable time, the best price online and fitted well. However, my second purchase worth £100 never arrived, an e-mail was sent saying it's not in stock and is on order and as soon as it arrives, it will be immediatelly dispatched to me. Waited 3 weeks with no communication, then asked for a refund as the item never arrived. E-mails and phone calls demanding refund remained unanswered. They just took my money and failed to deliver. It has been 10 months. I consulted Trading Standards and was advised to start legal action, but I can't be bothered. People like this are going to ignore court summons and it will drag on for years. So far I am £100 down.
Ordered all of my Dakine luggage from them - a pleasure to deal with. Very fast free delivery, excellent prices and I love their generous Repeat Customer Reward Scheme where every time you shop you are rewarded points you can redeem against your next purchase, pushing their already good prices further down. Great communication by e-mail and phone, very friendly and professional team.
Ordered many of my skiing supplies from the company - just love them. Reliable, fast delivery, good communication, returns and refunds processed straight away, absolute pleasure to deal with. Very professional company.
Ordered many times from the company - a pleasure to deal with. Excellent communication by e-mail, extra discount codes offered by e-mail regularly and I used them all, so it pushes their already great prices further down. Superfast secure delivery. Returns and refunds processed fast. My favourite place to shop for Oakley sunglasses and ski goggles.
Ordered from the company a few times and received excellent service every time. Good communication by e-mail, very fast delivery and great prices! Returns processed very quickly and refunds issued immediately. Many thanks for professional service!
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