I booked a delivery service last Friday, they committed to pick up a mattress from a shop in Thurrock and deliver it to my house in Lincolnshire.
Payment went through and on Tuesday nothing happened; the courier company didn't show up at the shop, they didn't call me to let me know of a possible delay and even worse did not even reply to my attempts to find out an explanation.
I managed to get through and got Becky on the phone the following the day who was unable to give me an answer, she committed to call me back as soon as she finds out what was the state of my delivery but she never did.
Called her again and she committed to the same but again, nothing happened.
I am absolutely angry and cannot believe the lack of professionalism this company has shown, not only failing to respond to the contract but the rudeness of not giving you a proper answer which has made lose hours and hours of my time and phone calls to the shop where they are still waiting for me to pick up the item! such a big problem an headaches for a company who has not reply to any of my-at least- 6 emails or answer machine messages left. Totally unacceptable, 3 days later and still haven't heard from them.
AVOID, THIS IS NOT A RELIABLE COMPANY!!!
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