Steve Hewitt´s profile

Reviews (2)



I have now placed three orders with toolstation and have been extremely impressed with every element of their service. Prices are rarely beaten elsewhere on the internet. I have already recommended them to several other parties.

0/10 Worst of the worst

I ordered a shower pump at 11am on Tuesday, paying for express next day delivery. Nothing arrived. Emailed them (they have no contact phone number) at 7pm, the time by which they guarantee to deliver and received an automated reply. Received another email next day saying the driver had been unable to gain access to my home. Strange, as I had the front door wide open all day so as not to miss the delivery. No mention was made of a "called but no answer" card, funnily enough. Assured that delivery would be today (Thursday). No further contact from them. Now 7pm and, again, nothing.
Definitely the worst internet service I have encountered in 20 years of sourcing goods. Will never ever use again.
Thoroughly appalling in every way.

Steve Hewitt´s profile

profile image of Steve Hewitt
Steve Hewitt
Female, 1963
London, United Kingdom