Derek´s profile

Reviews (5)

UK Tool Centre

Strange transit charge on fluids

Purchased 5 cans of Thompsons one coat damp proofing. Price started as
best anywhere but the free transit over min. spend ended up with £5 special fluids delivery charge...no explanation as to why. Could understand carriers fears ref toxic and flamable fluids but this was water based material?? Needed the stuff so went ahead even though price now nearly same as B&Q on codgers 10% discount day!! Fast delivery.

01 November 2013

Reply from UK Tool Centre

Dear Mr Chandler

Many thanks for your comments and time to place a review.

We apologize that an explanation is not provided for the £5 delivery charge on liquids.

We do have the following wording on our delivery page of the website:

'Delivery is free* for the majority of UK Mainland orders over £50. For orders under £50 the majority of items are just £3.49 delivery. For slightly bigger or heavier orders, the charge is £5. Simply add a product to the basket which will show you the delivery charge for that item, if you add more items the delivery may change. For international deliveries, please see below.

*Excludes certain liquids which have a delivery charge of £5 for UK Mainland orders no matter what the order size is.'

The reason for this being charged is due to the contamination that could be caused.

Kind regards

UK Tool Centre

www.internetgardener.co.uk

Go on treat yourself.......It's not MFI kit!

Purchased hardwood companion seat good price £111 inc. vat/post. I did email request using site link for what the hardwood used in this product.... but no response ever came. Went ahead and purchased based on unknown hardwood used. Very prompt service. No weather cover could be purchased with seat...disappointing would have liked a one stop shop. Robust packaging external box and internal wraps, no damage. hardwood used for all components.Instructions very simple. watch out for the chair backs get right way up. Two allen keys typical chinese rubbish soft as ####! Used my own when they quickly burred over. Wood Dowels were not right size for holes. Rang supplier who quickly supplied another set of same to small dowels..gave up....made my own dowels. But apart from that nice robust piece of kit gets lots of compliments. Go on treat yourself the sun will turn up ..... eventually! Nice team to deal with

03 June 2013

Reply from Internetgardener

Hello Derek,

Thank you for your review. We are pleased you are happy with the product and have noted the quality issue regarding the allen keys and dowels to ensure they are improved on this product going forward. I have checked and we did not receive any enquiry regarding the type of hardwood so please do not think we have intentionally ignored you. If we can be of any further assistance please do not hesitate to contact us.

Kind Regards,

Paul Burton

Customer Service Manager

The Internet Gardener Ltd

Homcom | Online Store

Caution was unfounded

As with any site that you find which appears to be reasonably priced one fears inferior quality, over hyped products,etc. Two purchases of dog grooming products, process was dealt with quickly, very good prices, delivery was efficient, quick and included in price, and lastly the goods met expectations upon arrival. Obviously will only know about durability with the passing of time however they look and feel like they will last. Interesting site generally....not many sites have lots of bee keeping kit + other interesting off the track products.... all in all impressed and would recommend a visit.

Pet Supermarket

Good pricing

Good web site easy to use and navigate. Pricing is competitive.Not taken delivery of the product yet so cannot
comment on carriage quality or stock quality management
hence 4 star score

Atlantic Signs

Good ol' fashion customer care - IS BACK!!

Yes I could have got it a tad cheaper but even I have a sense of loyalty! The customer service was top class nothing to much trouble that I knew I would get everything that they promised...so a few quid extra was worth the peace of mind and no aggro. Great site that actually allows you to see what you are getting....would have liked the site to have included more of the off piste graphics and the wider lettering that they carry...but hey it
only took to next day to get a graphic back showing what you want. Delivery and packing was perfect and arrived as promised very next day with not a scratch. Instructions included and fixing kit brass and stainless steel fixings none of your cheapy rusty in two months stuff. Purchased two signs and was well chuffed with both items and fantastic service.
Yup and would buy and recommend them again

Derek´s profile

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Derek
Reviewer
United Kingdom

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