Zazzle

Shocking service - problems still ongoing

I placed an order on zazzle.co.uk nearly a month ago. My account was debited for the order on the day I placed the order, but after two weeks, there was no sign of progress on their online tracking service. I sent an email to ask what was going on and they wrote back to say they were upgrading me to the 'express' service. After a further week had passed, I then received another email telling me that the item I had ordered was out of stock (note that three weeks had now elapsed since placing the order and the money being taken from my account). I was told that I could change the colour of my t-shirt or request a refund. Since a refund would take 7-10 days according to their email, I simply asked for the colour of the shirt to be changed, hoping that they would finally get around to printing and sending the shirt. There is still no sign whatsoever of any progress and it is now nearly a month since I placed the original order.

I have never encountered such poor service from an online store before, and would recommend that people avoid zazzle.co.uk at all costs!