We recently committed to their service and after a couple of weeks were dissatisfied with their level of service - they seem to close their office when they feel like it without providing cover so potential viewers aren't able to arrange viewings. Our complaints fell on deaf ears - their excuse was that they only received 2 complaints so weren't interested (!). There's been no offer of a refund (or even partial) so we've delisted our property with them at our expense and are using a traditional estate agent instead. It's more expensive, but the levels of service are much better. Would advise anyone considering using them to pay as little money up-front, or use another firm.
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