Janice´s profile

Reviews (2)


too long for items

it really does take weeks and weeks to receive these items. They are always in perfect condition and the website is good to use. however I can't rely on receiving these on time for gifts or for a special occasion. Otherwise a great website - just an eternity to receive the items and if these are seasonal - summer may have gone by the time I get to wear my sandals !


very poor delivery service and customer service

on numerous occasions part of the address is mssing and the delivery keeps being attempted to an incomplete address rather than someone contacting me to let me know. By the time the items arrive it's usually too late for a refund without filing a complaint more than once.
I have even had someone else's order inside my bag and returned it to marisota - advising that i had someone else's order with that person's packaging slip and address details and they still didn't believe me when I said some of my items were missing from the order !
I am now waiting for a delivery and no one knows where it is- I will have to cancel my account. Stopped shopping there for a while then saw some nice things so thought I would give it another go... hmmmm
perhaps I have now learnt my lesson

Tamsen Garrie found this review useful

Janice´s profile

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United Kingdom