I used John Lewis all the time and they are excellent. Only once or twice did I have problem with delivery not turning up on the day it is supposed to over past 10+ years. Even then, thttp://www.trustpilot.co.uk/popups/Evaluate?DID=414443#he customer service is always very helpful and they apologised and sorted things out very quickly.
I was very happy with them, bought numerous tops and jackets until the last purchase which I received have a dirty snotty handkerchief in one of its pockets. I emailed Hobbs customer service and they did not reply and when I reviewed the product with the handkerchief comment, I got an generic message saying it does not comply with whatever and rejected my comment. I would have at least expected an apology for the dirty handkerchief ! Will not buy from them again.
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