Hi Zoe, thanks for the feedback, I'm glad that we're able to make your life easier! We do have guidelines in place to deal with substandard food (When it is reported to us) and we will always followup complaints with a restaurant. We always try to do this constructively so that they can work to improve their food. In the rare case where there is a serious complaint (i.e. proven food poisoning or repeated, severely unprofessional behaviour) we will remove a restaurant from our site.

Again, thanks for your feedback
Regards
Ross

Zoe has now received her goodies as we contacted her about her missing parcel. We were not aware previously her order had not arrived as we had not been contacted. So as soon as we knew it had not been received we re-sent her order and hopefully she is now a happy customer :) Love The Sh! Girlz