Ordered a table with 6 chairs. Had a problem with the order straight away, which was my fault, but they sorted that out in no time.
As I live in a first floor flat I paid extra for delivery to the room of my choice and unpacking. I received a call from the delivery guys when they were 15 minutes away, which was good. They brought all the boxes into the room of my choice, but they were going to leave without unpacking everything until I mentioned it. One guy said they just need to check the table top for any damage and as I was preoccupied with builders already in my flat I couldn't be bothered to argue. The top of the table looked fine, so they left. It wasn't until later that I discovered part of the table was damaged.
I called customer services, who immediately said they would refund the extra delivery cost as I hadn't received the expected service. They also requested I email them a picture of the damage. After they had reviewed the damage they said I could either have a new table top or a partial refund if I kept it. I opted for the latter as the damage was relatively small and it would be up against a wall most of the time anyway, so I received 10% back for this. Customer services also told me that they regularly review their deliveries and would bring this up, which I thought was really good.
So despite the negative part I would still buy from them again, as they resolved the problems so quickly. If only all companies cared about their customers this much.
Requested a few samples, which they sent out very quickly, and I'm glad I requested them too as I was looking at buying a different style first. When I placed the actual order, again they despatched them very quickly. The nets were of good quality and really well finished; they were a perfect fit.
Won't need to look anywhere else if I need any more net curtains.
I hadn't ordered from ShopTo for ages, but they're still as good as I remember.
I had to update some details on my account and when I went to complete my order the website kept throwing an error. I gave them a call at about 14:00 and the guy I spoke to sorted it all out within a few minutes. I then received my order the next morning.
If only all companies were this efficient.
The order process started off very well. I called them to see if they could price match a competitor and I thought they'd give some excuse why they couldn't, but it was all sorted in about 5 minutes.
I received several e-mails after placing the order to confirm it all, let me know the estimated delivery time etc, which was good.
I paid extra to have delivery at a specific time, take away my old fridge freezer and also to have the new one installed. The online order tracker was very useful, which updated every 5 minutes or so and also gave a more exact delivery time (within a 1 hour slot). The driver also called when they were about 30 minutes away.
There were a couple of downsides however, albeit minor ones. I had a couple of calls from a salesman trying to sell me the extra service cover and he was quite persistent, which was pretty annoying.
Secondly, the delivery guys who installed it didn't adjust the feet to level the appliance; I wasn't massively bothered about this though.
All in all though the service was very good and I would more than likely buy from them again.
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