I sent an iphone through these after selling it on auction site, sent insured and signed for. Never got there. They would not let me claim for 28 days then apparently it takes 28 days to 'investigate' claim. The time is now up, heard nothing, sent two emails also in last two weeks and had no reply. It's looking like a massive con, in the meantime I have no phone and had to refund buyer a month ago. Couple of hundred pound out of pocket.
Please note I have also reviewed them on their own website weeks ago and it never appeared, the positive comments clearly sifted for public consumption.
Does anyone know where I can elevate a complaint too?
I entered my phone into the website not working. Printed out the pre paid address, entered my bank account number for direct payment and sent them to Mazuma on the Tuesday at 3pm, Money went into the bank the next day at 2pm. How can you fault that. Do not hesitate to use Mazuma. This is my second time and 1st time was exactly the same. Brilliant.
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