Funky Pigeon lure you into a false sense of security by stating "Royal Mail claim 90% of First Class parcels are delivered the next day" and then mention that we must allow up to working 3 days for delivery for first class. So you think "Yeah, I'll risk it since it's 90% likely to arrive on time". BUT IT NEVER DOES. My "First Class" deliveries have ALWAYS taken 2-3 working days. I have my own Company and know for a FACT first class arrives next day and only around one in 300 of my parcels ever arrives late (so really there should be a 99.7% chance it would arrive the next day) THE TRUTH: They ship them from out of the UK (to save taxes) hence the rubbish postal service. They need to be more honest and stop leading people on. It's false advertising.
Ordered a tambour office cupboard. I took everything out of the packaging - only to find no instructions. So further time wasted messing around putting it all away (as it was the evening so I couldn't get instructions). I emailed them to confirm the instructions were missing. I received the instructions via email and printed them off. Again, I took everything out of the packaging only to find INCORRECT INSTRUCTIONS! So, again, messed around putting everything back away. Emailed them AGAIN - Monday 28th of Jan. It's now the 2nd of Feb. Guess what? No reply and no instructions. I've had to pay a joiner to put the unit together (as with his experience he could work out where everything goes). I'll never order from this company again as they've caused me unnecessary cost and time wasting.
You can return your order for free (not always if you do not buy direct from Amazon). Customer service replies almost straight away. Prices are often the lowest on the internet. Free delivery on all Amazon Fulfilled orders. There really is nothing negative to say. Apart from the odd delivery let-down - but usually that's the delivery company's fault.
The good: Yes, prices are often the best on the net - but is it worth the hassle, slow delivery and lack of customer service...?
I have used Zavvi many times since they started up and have only had one order that was satisfactory. They do not get pre orders to you on the day of release unless you pay a premium delivery rate.
Customer service is shockingly bad - you have to contact them as many as four times until you get a reply. My most recent transaction resulted in a Paypal dispute as they did not refund me for a returned item and ignored my emails. As soon as you raise it with Paypal, Zavvi manage to respond instantly! (Perhaps they do not want to lose the Paypal payment facility costing them valuable sales?). So unprofessional. Because of this, I recommend you pay by Paypal incase they mess you around like they did with me....
There have also been many occasions where Zavvi take your order to later on state item is not in stock (they don't tell you by email, you have to log into your account to chase it up - and see it in your order history). They would happily leave it a year and not tell you when you could have ordered the item elsewhere in the meantime.
It is really not worth ordering from Zavvi for the sake of saving a quid or two as the many minutes (and sometimes even hours) of time wasting involved in chasing it up is not worth it!
This is the second time over the last few years Great Magazines has let me down. My recent problem was ordering 12 months FHM subscription with free aftershave. I've contacted them 4 times since ordering chasing up my free gift (it's now been nearly 11 weeks). I had had a few delivery dates promised to me ("allow up to X amount of days" etc) and all those times have passed.... As far as I'm concerned they make promises they cannot keep and the customer service staff are generally liars!
Update: I have since received an email stating there is a delay with stock - thus confirming all previous emails from other employees were complete lies!!! I think this may be delay tactics so that it's too late to dispute with my credit card. Never again.
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