Been using PBK a lot in past 12 months - really stepped up their game since the early days of the business. Stocking some real quality kit & price is normally better than other online retailers.
Importantly PBK don't barrage me with excessive emails and most communications are appropriate for my interests.
Definitely in top 3 online bike retailers in the UK from my experience.
Been a long term Wiggle customer with significant £££ spent over the years. Recently I've noticed a decline in service. Orders are now all tracked delivery (good thing) but they are taking 2-3 days longer to be received. Normally I used to order and delivery was received next day so new system is not as convenient.
In addition, customer service is slow to reply. I wanted to amend a placed order but when I contacted Wiggle I did not receive a response for a couple of days by which time the order had been shipped. Not good.
I'll now look elsewhere for bike & kit purchases instead of Wiggle (which was always my prefered website).
Ordered Team GB Oakley Radar. Emailed before placing order to confirm they were in stock and received quick response to advise they were. Ordered and shipped same day. Could not ask for better service.
Free Oakley cleaning kit sealed the deal for me. Great price. Very pleased.
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