Simon Hudd´s profile

Reviews (6)

Superfi

Excellent Service - Prompt Delivery

Ordered Sonos Play 1 speaker and Superfi service was A1. Timely delivery and kept me up to date on delivery slots. Will be using Superfi again!

ProBikeKit (UK)

Great service - Quick Dispatch - Cannot Fault

Been using PBK a lot in past 12 months - really stepped up their game since the early days of the business. Stocking some real quality kit & price is normally better than other online retailers.

Importantly PBK don't barrage me with excessive emails and most communications are appropriate for my interests.

Definitely in top 3 online bike retailers in the UK from my experience.

Wiggle.co.uk

Service level has declined & longer time to receive orders

Been a long term Wiggle customer with significant £££ spent over the years. Recently I've noticed a decline in service. Orders are now all tracked delivery (good thing) but they are taking 2-3 days longer to be received. Normally I used to order and delivery was received next day so new system is not as convenient.

In addition, customer service is slow to reply. I wanted to amend a placed order but when I contacted Wiggle I did not receive a response for a couple of days by which time the order had been shipped. Not good.

I'll now look elsewhere for bike & kit purchases instead of Wiggle (which was always my prefered website).

14 June 2013

Reply from Wiggle

Hello Simon, thank you for taking the time to review your experience. I would like to sincerely apologise that you feel as though the level of service that we offer our customers has slipped. Unfortunately we do have a high volume of emails at present and it is taking slightly longer to reply than usual. However, we are working incredibly hard to get through all of the email as quickly and efficiently as possible to avoid any further delays.

We have recently changed our courier service and have now introduced tracking to all UK deliveries. This has significantly decreased the amount of orders that have been lost in the post but as you have noticed, the deliveries are slightly slower than before. This is because we are still transitioning between the old service and the new service but we are getting back up to speed and will be shipping deliveries a lot faster within the next few weeks.

Hopefully you will give us a chance to prove that we have not lost our spark and we are still the best online retailer of our kind. We will not let you down!

Merlin Cycles Ltd

Immediate shipment + great communication

Used Merlin Cycles on multiple occasions. One of the best mail order companies in the UK. Super quick service & great communication.

Cyclestore

Perfect service. Sent same day as ordered by Royal Mail Special Delivery.

Ordered Team GB Oakley Radar. Emailed before placing order to confirm they were in stock and received quick response to advise they were. Ordered and shipped same day. Could not ask for better service.

Free Oakley cleaning kit sealed the deal for me. Great price. Very pleased.

Sigma Sport

Great communication. Good price for product.

Great service provided. Product arrived in a timely manner - very happy.

Simon Hudd´s profile

profile image of Simon Hudd
Simon Hudd
Reviewer
Male, 1975
Bicester, United Kingdom

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