Andrew Williams´ profile

Reviews (2)

Event Mobile Tyres

Superb service and prices

Used this company six or seven times now and always receive the same level of service - top class

Within fifteen minutes of placing an order on-line I receive a call confirming tyre choice and fitting time

On day of fitting I receive a call from the fitter with an ETA

On arrival they are always polite, friendly and professional

To top it all the prices are amongst the lowest out there - I will now never use anyone else for tyres

City Link

The worst of the worst

Absolutely disgraceful levels of customer service.

Card was left on 2nd September to state that re-delivery would be made on 5th September, as package was important I made arrangements to work from home.

Checked on website with consignment number dduring the course of the day and kept on receiving conflicting messages - it would alternate between "out for delivery" and "in our network" - whatever that means.

No problem thinks I, I will speak to someone to get clarification. The local branch number simply gives me two options - return package to sender or arrange collection from depot - neither of which I wanted.

Decided to call Head Office and having waited for 1 hour 12 minutes I gave up - then contacted them by e-mail selecting the option for them to call me back - of course I have received no call.

Now this morning, I have been in a queue for 18 minutes with no success.

These people are idiots, I would not trust them with my worst enemies bargepole - they'd probably only lose it or break it.

UPDATE - after 22 minutes I got to speak to a snotty individual who advised that its out for delivery today, no apology or exlanation of whay it was not delivered yesterday and stating that they have IT issues - I respetfully suggest that there problems run rather deeper than that.

AVOID AT ALL COSTS

Lee Opie found this review useful

Andrew Williams´ profile

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Andrew Williams
Reviewer
Male, 1967
Telford, United Kingdom

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