Used this company six or seven times now and always receive the same level of service - top class
Within fifteen minutes of placing an order on-line I receive a call confirming tyre choice and fitting time
On day of fitting I receive a call from the fitter with an ETA
On arrival they are always polite, friendly and professional
To top it all the prices are amongst the lowest out there - I will now never use anyone else for tyres
Absolutely disgraceful levels of customer service.
Card was left on 2nd September to state that re-delivery would be made on 5th September, as package was important I made arrangements to work from home.
Checked on website with consignment number dduring the course of the day and kept on receiving conflicting messages - it would alternate between "out for delivery" and "in our network" - whatever that means.
No problem thinks I, I will speak to someone to get clarification. The local branch number simply gives me two options - return package to sender or arrange collection from depot - neither of which I wanted.
Decided to call Head Office and having waited for 1 hour 12 minutes I gave up - then contacted them by e-mail selecting the option for them to call me back - of course I have received no call.
Now this morning, I have been in a queue for 18 minutes with no success.
These people are idiots, I would not trust them with my worst enemies bargepole - they'd probably only lose it or break it.
UPDATE - after 22 minutes I got to speak to a snotty individual who advised that its out for delivery today, no apology or exlanation of whay it was not delivered yesterday and stating that they have IT issues - I respetfully suggest that there problems run rather deeper than that.
AVOID AT ALL COSTS
Lee Opie found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.