Used this company six or seven times now and always receive the same level of service - top class
Within fifteen minutes of placing an order on-line I receive a call confirming tyre choice and fitting time
On day of fitting I receive a call from the fitter with an ETA
On arrival they are always polite, friendly and professional
To top it all the prices are amongst the lowest out there - I will now never use anyone else for tyres
Absolutely disgraceful levels of customer service.
Card was left on 2nd September to state that re-delivery would be made on 5th September, as package was important I made arrangements to work from home.
Checked on website with consignment number dduring the course of the day and kept on receiving conflicting messages - it would alternate between "out for delivery" and "in our network" - whatever that means.
No problem thinks I, I will speak to someone to get clarification. The local branch number simply gives me two options - return package to sender or arrange collection from depot - neither of which I wanted.
Decided to call Head Office and having waited for 1 hour 12 minutes I gave up - then contacted them by e-mail selecting the option for them to call me back - of course I have received no call.
Now this morning, I have been in a queue for 18 minutes with no success.
These people are idiots, I would not trust them with my worst enemies bargepole - they'd probably only lose it or break it.
UPDATE - after 22 minutes I got to speak to a snotty individual who advised that its out for delivery today, no apology or exlanation of whay it was not delivered yesterday and stating that they have IT issues - I respetfully suggest that there problems run rather deeper than that.
AVOID AT ALL COSTS
Lee Opie found this review useful
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