I ordered an Alienware M14X laptop, these are assembled to order in China and I received it in 7 days, and that was when it snowed! I couldn't be happier with my purchase and everyone I spoke with was very pleasant and committed to providing a good level of service even before I had made the purchase.
My experience with scan has been second to no other. The dispatch was immediate the delivery to within the hour they stated! (standard delivery) I received text messages asking if it would be convenient at that time, the items arrived exactly correct and fantastically packaged. I also opted for the installation insurance which thankfully I didn't need to use but it was re-assuring. The prices were also excellent, this will be the first place I visit for any PC components or accessories from now on.
I've ordered from Box only 3 times and they have been excellent each time. On the second occasion I received an item different to what was advertised on their site. They were very understanding that the product I received was of lower value and gave me an opportunity for a partial refund or a full refund which was most considerate. Consequently I have since returned and would have no hesitation telling others to do so.
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