The price smashed all UK retailers including amazon and all the other usual bargain brigade. Ordered Friday, shipped over the weekend and arrived Monday in A1 condition. Well padded package, no tax or customs problems just arrived like any normal parcel. Very impressed and will use again.
Delivery drivers great guys - friendly and on time - shame the after sales experience was a let down.
Head office staff - rude, unhelpful. Was not aware we had to write in to get a refund so they sat on our money for 3 weeks. Why was this not made more clear?
I called in - the person who answered the phone asked me what sofa Id ordered? Well it was in our house for 2 mins and was ordered 2 months ago so all I knew was it was a sofa bed. I asked her if she could track my order by postcode or similar - she said there were 6 companies and Id need to tell her which one I had ordered from ? How ridiculous is this!? I logged into the website and there was no order history so that didnt help either. Eventually I was put through to accounts who gave me the email address to send my refund request to - surely the the other person could have told me this or was she just trying her best to be awkward?
Will never use again.
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