Delivery drivers great guys - friendly and on time - shame the after sales experience was a let down.
Head office staff - rude, unhelpful. Was not aware we had to write in to get a refund so they sat on our money for 3 weeks. Why was this not made more clear?
I called in - the person who answered the phone asked me what sofa Id ordered? Well it was in our house for 2 mins and was ordered 2 months ago so all I knew was it was a sofa bed. I asked her if she could track my order by postcode or similar - she said there were 6 companies and Id need to tell her which one I had ordered from ? How ridiculous is this!? I logged into the website and there was no order history so that didnt help either. Eventually I was put through to accounts who gave me the email address to send my refund request to - surely the the other person could have told me this or was she just trying her best to be awkward?
Will never use again.
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