The appointments to meet the Key's adviser were well organised and confirmed at each stage by e- mail.Our adviser,Derek Wren arrived at our home precisely on time on each occasion,punctuality being very important to most people.Derek was a personable man who made us feel very relaxed throughout the meetings His knowledge of the equity release market was obviously first rate and he was able to guide us through the whole process making things easy to understand.During our first meeting,Derek obtained a clear understanding of our needs and preferences,which he was able to use in our second meeting to provide his recommendations on which scheme was best suited to our requirements.Throughout our meetings,Derek answered all our questions clearly ,ensuring that we fully understood the situation.At our second meeting,we were happy to sign up for the preferred option.Derek surpassed our expectations,showing us the various options that were available.Our preferred option met all of our needs and preferences and we were able to make a decision which was fully supported by the market comparables that Derek was able to take us through
In addition to the equity release solution,Derek was also able to alert us to the need for making or updating our wills and the possible pitfalls of not having powers of attorney in place for our old age.We intend addressing both these issues in the near future.
We would have no hesitation in recommending Key Retirement Solutions and particularly Derek Wren,to our family,friends and contacts.
Brian and Felicidad Baybut.
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