March´s profile

Reviews (1)

Tredz Bikes

Charged but never received the bike

I ordered a bike a couple of weeks ago but after one week was informed that the bike was not available so the order had to be cancelled. Surprisingly I was charged for the bike and so far did not receive any refund. I'm hoping that, as I bought with Paypal, I might get my money back.

19 September 2011

Reply from Tredz Bikes

Hi March,

Thanks for the feedback.

The last thing we want is to alienate customers through poor service. Unfortunately this appears to have happened in your case. The experience you've had with Tredz has been far from satisfactory and way below the level of service we strive to offer.

If you can email us on info@tredz.co.uk with your order number (please mark it for the attention of the manager), we'll be able to take a better look at what's happened here.

Best regards,

Tredz

March´s profile

profile image of March
March
Reviewer
Female
Cambridge, United Kingdom

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