They are not perfect but the best online head shop around. I placed an order for a Roor custom on monday and received it that saturday. Thats fast especially since I live in the US. I dont know what to say about the other people who never got their orders or had problems. Ive always got my items, no problems with EDIT or with US Customs. US Customs is iffy depending on where you live in the US, sometimes they smash pieces sometimes they dont. If they do just send a pic to EDIT saying the item must have broken in transit not by customs. They usually will resend your order. One thing I will say that is bad is their exchange rate on the website. You can view items in US dollar but the transaction on your statement is in GBP which means your banks exchange rate is whats used. One of my orders was $360 and ended up being $393 it sucked but worth having a Roor delivered to your door.
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