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Reviews (1)

Directtvs

Shocking service

After it stated on their website that they had stock of a particular Samsung LED TV I phoned to confirm and was told that it was correct and that they had stock.

I placed the order only to receive an email telling me that they had received my order but that they had no stock of that product and that they could not tell me when stock would again be available. I phoned top query this and was again told that they did not know and could not tell me when stock woudld be available. When I pointed out to them that they had taken my money but had not provided me with goods I was told there was nothing they could do and that Samsung would not give them a delivery date. So they were happy to take my money but could not tell me when I would receive my goods. In the end I cancelled the order and went took my business to a more caring and customer oriented company (who were alo cheaper!!)
I would certainly not trust them again and would not recommend them to anyone.

Richard De Vere found this review useful

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idallas
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1963
Norwich, United Kingdom

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