I've used them a good few times now, but had to return a faulty light and some clothes that were a bad fit, but the returns procedure was straight forward and I got refunds for both items no problem.
I would have said perfect but they didn't refund postage, but the difference in price has covered that so I'm not fussed.
To pay for the items you have to make a bank transfer which is understandable as this is to protect them from the fraud which happens in this market.
I got a very good price for the item I bought and it also tested to be of the correct quality.
Communications was good in that they answered the phone quickly and were polite and professional but they did manage to get the address wrong initially so I would recommend making the order by phone rather than by the website (mistake made via website).
They did inform me immediately that the item wasn't in stock and could take a week or so to be in stock and indeed they posted it via special delivery within a few days of the order.
One star knocked off for the address mistake, that could of been costly if I hadn't of caught it, and I'm surprised that the address from internet to order could change, I guess there is a chance that I hit the wrong line in a drop down box, but it's not like me to make a mistake like that.
The delivery was very quick, and a free sport bottle and energy supplement were thrown in for free - nice touch, especially considering they already had one of the best prices. And delivery via royal mail is handy as I'm usually at work when deliveries come.
Didn't need to speak to customer services, so can't comment on that aspect.
Would definitely use again.
I've bought Yaeyama Chlorella from them a few times over the past 3 or 4 years, every time the tablets have arrived quickly by royal mail. You get the usual email saying when the stuff is dispatched.
I can't say what customer services is like because orders always went through smoothly.
Took my bike in for maintenance, rear gears replaced when I thought they were ok, front cogs looked like they needed replacing but they didn't even adjust them. They sprayed something all over the place which smelt like wd40 and caused my disc brakes not to work.
Overall I got the impression they did 5 mins work and replaced as much as they could whilst leaving room to replace more later at more expensive prices than necessary.
Left me with a death-trap, could it be any worse?
I bought some of the lower priced stuff - Milano shirt and Avenir cycle shorts, both turned out to be really good, the padded shorts work better than dhb's which didn't have the rubber grip to stop ride up (and *%$^& strangling!!).
I mucked up the order online and after a quick call the order was corrected and correct order was posted.
The bargain stuff still was very practical, will be buying more soon.
Have only made 1 purchase so far but the order arrived quickly and was royal mail recorded which I prefer, tracking code was given.
Reason I made the purchase from them is because they were the first to reply to my email asking if the energy powder was in stock - they answered the same night! - Others still haven't replied (a few days later).
Ordered both via ebay and direct from their site, Recorded delivery option for £1 was nice because I've had royal mail lose several items.
Customer service was good, quickly refunded when appropriate.
Delivery was quick every time.
Price was the best :-)
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