An SVP customer of 6 years plus... I purchased an underwater camcorder in August 2008. The hinges lost thier tightness after 3 weeks so it was returned under warranty and I was promised a fix by a company apparently authorised to fix by the manufacturers.
I explained that I needed the camcorder back within 3 weeks as we were attending an important family event.
We took the camcorder on our honeymoon last month as we were going snorkelling.
The first day in the water the camera died... no power whatsoever. We thought it might be a battery issue so on returning to the hotel and trying to change the battery water poured from the inside of the camcorder.
So, honeymoon ruined as we had NO camcorder for the whole 3 weeks I return and expect at least some customer service but I am advised this is a 'common fault' and I can get a refund *if* I return the item at MY cost... and they will not refund the postage....
DO NOT USE SVP ... cheap prices but AWFUL customer service... terrible quality and the third party warranty company DK Audio are even worse.
I have escalated to Watchdog/Trading Standards.
I wouldn't recommend them to anyone now. Compared to how they used to be the service is diabolical...
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