Awesome service both using the site (which is beautifully crafted) and their Facebook ZiiP Page, which is regularly updated, which is how i found out Diablo 3 was back in stock.
I also like the email communications to inform you where in the system my order is, which is a nice touch, very much like the Amazon one i have come to love. Also i got my key ASAP which was brilliant, which meant i could set the (Crappy Blizzard) download and patching which Blizzard games are notorious for (Yes you WoW and Starcraft) while at work, ready for me to Play when i get home.
So my order of websites i use for ordering games has now changed based on the excellent customer services from ZiiP:
1. Amazon (mainly for Console)
2. ZiiP Store - All PC games
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