KB´s profile

Reviews (7)


Let down by lack of delivery options

Love the range but you either have to wait for snail mail delivery or pay a ludicrous fee to get goods quicker. Not very competitive in this day and age.

02 April 2014

Reply from www.healthspan.co.uk

We're sorry if you have had a slow delivery, our tracking reports that 93.2% of customers receive their packs within 4 working days (as of 31/10/2013). We continually monitor this and look for improvements.

The Whisky Exchange

Great Site, Great Service!

Love this site - wanted to choose my husband a nice whisky for father's day and even though I'm not a whisky drinker and there is a great variety, I was able to make what I felt was an informed choice from the reviews and comments left by others vs. what I know my husband enjoys in a whisky. It arrived on the second working day after placing my order, impeccably packaged. This was the second time I used this site and the service was just as perfect the last time I ordered which was Christmas time when problems are more likely to occur. Well done The Whisky Exchange. I will be back :-).


Great Prices Outstanding Delivery Partners

Ordered some Lady Million for my sister for Christmas off this site. Not only did I find it at the cheapest price on the web, but it was delivered next working day free of charge. I have already recommended this site to a friend and wouldn't hesitate shopping here again in the future.


Would recommend to anyone

The item I purchased was the most competitively priced on the web, their delivery partners were excellent and all in all, I was very impressed. Wouldn't hesitate using this company again!


Item not received but more bothered about their refund

I bought some Aloe Vera gel from this seller on Amazon and it was despatched to me on the 11/6/12 and was to be delivered via Royal Mail. Some 9 days later my goods have not been received so I contacted the seller. I was told that as they would not be re-imbursed as a business by Royal Mail until 15 working days had elapsed, I could not have a replacement or a refund. I'm sure everyone in the UK is more than aware of the failings of Royal Mail and that if 9 days have elapsed and your item has not turned up, it's not turning up. I feel very disappointed that the real point of the matter i.e. they have let a customer down has been lost in the red tape of their financial loss as a business. If this had been dealt with correctly I would have accepted a replacement and they could have kept their sale but I'm just requesting a refund now.


Unprofessional and Lack Lustre

Told by new driver she had "no idea" about the service offered by Yodel as she had only just started her employment with them on Monday. Even though the card pushed through my door stated delivery hours covered were up to 9pm I was told that she didn't have to come back out at a time to suit me if she made an attempt between the hours I told her I wouldn't be in.

Gave instructions to leave with neighbour across the road the following day but no delivery even attempted. Order value over £200 now lost by the company I placed the order with due to delivery partner's lack lustre service!

Not very good customer service and looking at the sheer volume of dissatisfied customers on this site who haven't received any sort of acknowledgement from Yodel, it's fairly disgraceful that a business of this size remains aloof to this feedback.

Robert Richardson found this review useful

Kids Bits

Goods didn't arrive but quickly refunded

Goods were due to be delivered by Royal Mail but were never received - not unusual in my experience! It was a shame as this was the best selection of kids lunch boxes/bags I'd found on the internet.

KB´s profile

profile image of KB
Female, 1971
Manchester, United Kingdom