This is the easiest way to buy tyres. The Website is simple to use, the prices are good and you can select a tyre based on tonnes of reviews. Much better than going to Kwik-Fit to get ripped off with an over priced low quality tyre. The fitting process is simple and on the 2 occasions that I have used Tyre Shopper it took minutes to arrange the fitting and I was able to get the tyre fitted the next day. Drama free
The worst online service I have received. I ordered a camera for my son's birthday and was informed it would be with me in 3 working days. On the 4th working day I contacted the dixons hopeless helpdesk to be told that they were very sorry but the couriers had not tracked the order correctly and so it would not be delivered until what was 5 working days. I said that I therefore did not want the item as I would not recieve it in time for my son's big day. I was told that I would have to wait in for the courier's delivery and then tell them I did not want the poduct and that it would take over a week to recieve a refund! the call handler informed me that it took so long because the bank holds on to the money. This is rubbish. I work for a bank in ATM and POS systems and as soon as the refund is processed the scheme pay the money back to my credit card. It takes no longer than 2 days unless of course their acquirer is as useless as them.
Also between ordering the product and having to phone dixons, I did not receive a single email update. This is fairly basic stuff. Also the information they provide on their website under My Account is laughable. There is no delivery status or any useful information that I did not have already.
Lastly, because they let me down I had to take an afternoon off of work to ensure that I could get a camera in time. Thankfully I was able to get a suitable item from Argos which was very stress free unlike dixons.
I will in the future be happy to pay a little more to someone like Argos, Jessops, SCAN, EBuyer or Amazon rather than entertain the idea of purchasing from dixons, pcworld or currys. Hopeless!
If I could give a no star rating I would
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