I had a voucher for some photo cards. Unfortunately I could not upload my photos onto the website to produce the cards myself due to a technical problem. I contacted printingmadeeasy and they offered for me to email the photos for the cards to be made manually. This they did and I emailed the caption I wanted in each card. Unforutunately 4 out of the 5 cards had the wrong caption in. Thankfully the one I needed for a birthday in a few days was correct.
I contacted them again and they offered to reprint the cards. I resent the wordings and they reprinted the 4 cards that were incorrect. These arrived a week later and were spot on.
The people I dealt with were very helpful and tried hard to get my order correct and to me in time for an important birthday. It was a real shame that I had so many problems. Not being able to load the photos myself and the mistakes made havve put me off other purchases. I am pleased to see that other people have had a much more positive experience and they are certainly keen to ensure that any issues are resolved.
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