Eric Pugh´s profile

Reviews (5)

LampShopOnline

Excellent service

Cannot be faulted. The packing was brilliant and delivery far better than expected.

BuyaBattery

Completely reliable

We have been buying from this company for a number of years now and their service has always been excellent. Highly recommended.

LambdaTek

First class service

Highly recommended, delivery was excellent.

Amazon

Superb

Have ordered from Amazon many times. They have been absolutely brilliant. Their deliveries are always on time and their customer service is excellent.
Would recommend them to anyone who wants to purchase goods on line.
Their prices are not always the cheapest but the peace of mind is well worth the extra few pounds.

Pixmania

cancellation cock-up

They emailed me and said that they were having technical problems with my order, so I telephoned and emailed immediately to cancel.
This was acknowledged by them both by phone and email stating that the refund would be applied immediately. Four days later I receive an email stating that the goods were ready for despatch. I phoned again to clear this up and was informed this was OK.
Two days later I get another email to say that they cannot cancel the order and that I was to refuse the delivery.
I don't think this company knows what it is doing.
I shall never, never attempt to buy anything from them again!

13 September 2011

Reply from www.pixmania.co.uk

Hello
Thank you for your review.
I apologise for the problems you have had with this order due to a recent IT error. This is not our usual service as we try to ensure that all orders are dispatched and received within the promised timeframe, and that all orders to be cancelled are cancelled and refunded as soon as possible.
Once we were alerted of this problem we contacted all of our clients affected, and you were given the choice of waiting or cancellation. When the IT error was resolved, the orders were then automatically passed to be dispatched, which meant that some cancellations were unable to be actioned as promised by the call centre.
Please contact me directly with your order details on rachel@pixmania.com so that I may review your file and give you more precise information on your order and how to resolve it.
Kind regards,
Rachel
Pixmania Mediator

Eric Pugh´s profile

profile image of Eric Pugh
Eric Pugh
Reviewer
Male, 1936
Hay-on-Wye, United Kingdom

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