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Reviews (1)

Elitegadgets

Lousy Communication - possibly a fraud company

I ordered a Samsung TV on 15/7/11, I wanted only that particular model - which was available ex stock at Elitegadgets.com. I had initially paid by personal card registered to my home address, but wanting the TV to be delivered to my office address as no one is at home during the day. The payment initially went through but 4 days later I got email saying that the card and delivery addresses were different hence the goods could not be dispatched. This was understandable so I used my company card registered at office address. Same again, payment initially went through but 4 days later I got email saying that the card and delivery addresses are different hence the goods could not be dispatched - this could not be possible as the registered and delivery addresses were the same for this card. However, both payments were refunded to the respective cards - thankfully.

I then placed the order by paying online via bank transfer on 27/7/11 at Craig Barker's advice, and though the payment should be in the receiving company's NANWEB bank account within a couple of hours, Craig kept on saying he has not received it. I checked with my bank Barclays and they issued a report that the fund's were in Nanweb's HSBC account on the same day.

In the meanwhile, as I wanted the TV by 30/7/11 at the latest, I kept on calling Craig and once managed to speak to him, he said that as he had not yet received the funds, he could not order the TV (the website said they had stock and he was going to order it!!!) until he had clear payment. So I told him to cancel the order and refund the payment back to the same account it was paid from, as the delivery - if and when made - will not reach me by my required date of 30/7/11 (that's why I had started the initial transaction well in advance on 15/7/11). He agreed to do the refund, of course once he 'located' my payment.

I therefore had to buy a similar size Samsung TV (different model) from Currys to make do in my presentation on 30/7/11.

On 2/8/11 I finally got an email reply from Craig that he has received my payment, and asked for my bank details to refund it, and said he will tell his accounts team to do it. I gave that immediately but received no refund for a week.

After several emails and calls, on 10/8/11 by email he apologised for the delay and said that the payment has been done on that day.

I have still not received that refund as at date of posting on this forum (12/9/11). All calls and emails after 10/8/11 have not been answered.

I have now filed a complaint with my local police station to investigate if the business is genuine because I fear my company bank details as well as the 2 credit card details I gave to this company could be misused in future. Then its for my lawyers to recover the debt with costs.

If Craig Barker is a genuine businessman, he should have paid my refund first before confirming he has done it, late as it may have been.

From the mixed comments I have seen on this thread, maybe he is not an out and out conman, but he should face the consequence of defaulting on his commitments.
Enough said, I think I will just let the authorities handle this from now on.

Lalji´s profile

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Lalji
Reviewer
Male, 1973
Harrow, United Kingdom

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