I was very impressed by how Lucinda and Nikki went out of their way to help me solve a problem with some baby kit, and so win an order. they sent me photos and investigated possible alternate solutions to an issue of their supplier''s making, and even referred me to a 2nd-hand solution on ebay. I was extremely impressed, and given my back problems, am quite likely to go back there.
A little less impressive was the packaging of the product - they shipped it with no outer pack and the retail box obviously was not going to strand up to courier handling. It was a gift, so I was disappointed to receive a crushed box, but the item was undamaged and complete.
I was again impressed at the personal care given in replacing a defective product and solving a problem (of my making) with an item I previously bought from Electrical Deals Direct.
I could have bought elsewhere for 7% cheaper, but gave my business to EDD because of the service.
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