I pre-ordered Space Marine, 2 weeks before release. The release date was the 09/09, and it is expected, like all internet games companies, to have the game delivered on the date of release. it is 5 days from the release, and I have not received anything, I have had no apologies, and no evidence to show that they have any care about me as a customer.
This is not what I would expect from a large company such as Game, and if this is their standards, then i think taking any orders to their site or their store needs serious consideration.
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