I work in Customer Services so I am realistic about how difficult delivering a service can be but I found this company truly appalling.
I bought a netbook from them when they said they had 12 in stock.
Nothing happened so I chased them. Eventually got a response sayign that they had over fulfilled their orders and they didn't have the item and couldn't get the item from the manufacturer.
So at what point were they going to tell me!? They had already been sitting on my money. So NO they wouldn't offer me an alternative product at the same price. No they didn't respond to my letter of complaint to customer services. Yes they refunded my money but they also wasted my time. Therefore I promised them that I woudl share my experience. BEWARE!!!
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