I have never used a company as much as ASOS (at least 1 order a week) . I have the premier account for £15 a year for unlimited next day delivery with no minimum order value and free returns. Any dealings with customer service have been dealt with very fast so no complaints on that one.
My husband placed an order on my behalf. Our order was initially sent with RoyalFail; it was lost... I called Just beautifully who sent out a replacement to us straight away, no problems. The replacement order was sent with Yodel, who failed to deliver the order for two days, even though their online tracking showed "On Delivery Van" both days. Again Just Beautifully sent another replacement package to us before we even called, as they were keeping an eye on the tracking for us. This time as Express Next Day Delivery, it arrived within 18 hrs of dispatch. Thanks to the delivery company failing to show up I wasted two days sitting at home. To apologize Just Beautifully kept to their name and sent me a beautiful and thoughtful bunch of flowers! The only thing that made the flowers even better was that they arrived on the morning of my birthday! After I got the flowers I called them to say thank you for everything and had a lovely conversation with I whom I assume is the manager (Russell) . All the staff that we have spoken to have been lovely and very professional. I would highly recommend them for online shopping. I do 90% of my shopping on-line and I have never had a higher level of customer service than I got using Just Beautifully.
I thought I would update this since I can not post another review. I got another order from Just Beautifully- this morning I got a text message from the delivery company telling me when the order would arrive! That is always a bonus! Everything was very well packaged.
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