My husband placed an order on my behalf. Our order was initally sent with RoyalFail; it was lost... I called Justbeautifully who sent out a replacement to us straight away, no problems. The replacement order was sent with Yodel, who failed to deliver the order for 2 days (!!!), even though their online tracking showed "On Delivery Van" both days! Again Justbeautifully sent another replacemt package to us before we even called, as they were keeping an eye on the tracking for us, this time as Express Next Day Delivery, and it arrived within 18 hrs of dispatch!!. Thanks to the delivery company failing to show up I wasted 2 whole days sitting at home. To apologise Justbeautifully kept to their name and sent me a beautiful and thoughtful bunch of flowers! The only thing that made the flowers even better was that they arrived on the morning of my birthday After I got the flowers I called them to say thank you for everything and had a lovely conversation with I whom I assume is the manager (Russel) . All the staff that we have spoke to have been lovely and very professional I highly recommend them for the online shopping. I do 90% of my shopping on-line and never have I had the high level of customer service that I have experienced using just beautifully.
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