I found ehardware whilst looking for new door handles for the house we were renovating. Most normal hardware places charge an arm and a leg for a door handle so it was only after checking out the prices on a few handles on the site that i could see how reasnobly priced they were.
Before ordering i decided to give ehardware a call to double check i was selecting the door handles that would actually fit the old wooden doors in the house. I spoke to a very pleasant, very knowledgeable and kind lady called Amanda. What i didn't know about locks and handles, she certainly did! What followed was a 30 minute conversation about the types of doors we had, the locks we needed and a follow up call after taking some measurements on spindles and latches.
Amanda confirmed the exact handles and parts we needed that would fit what we wanted, including ordering 2 extra latches for the bathrooom and toilet (and that i hadn't originially planned for) and i made the order.
Despite the fact that ehardware offer a next delivery service (wow! how many companies do this?!) i asked if the delivery could be postponed a few days so they were delivered on a day i was in the house. This was also no problem at all!
Items delivered as requested the following week and the handles and parts have all been fitted just like Amanda confirmed they would.
With a normal phone number (no 0845 rubbish) to contact them on, polite, helpful and very knowledgeable staff on the other end and products with high quality and fantastically priced, why would you go anywhere else for these products. I honestly can't speak highly enough of the company. Very, very highly recommended!
After searching i found a pair of shoes i was interested in on the site but i was unable to add them to the basket on this site. I sent off a quick email and within an hour (bear in mind this was after 8.30pm) i had a very helpful and informative reply. Turned out the site has a clever system where if an item is in your basket, you've only got 30 mins to actually purchase the item, otherwise that item is back in stock. I was able to retry and successfully order the item i wanted. Emails followed confirming the item order and then when it had been delivered and even though the free delivery meant it could arrive between 1 and 4 days, the item arrived the next day!
Fantastic service and i'm very happy with my new shoes! Well worth a look for any cycling gear.
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