I placed an order. It contained one item which needed to be back ordered, money was taken, and (I suspect) the order got forgotten.
When I found the mobile number of the owner on this forum, I recieved my order (with one replacement item) the next day. If you are thinking of using this site, (the goods are cheap) then call 07966137310 if your order is delayed, and as others have found, you shouldn't have a problem. The person who answered the phone was polite and helpful, hence 2 stars. He claimed to be updating the site, which has e-mail problems. I suggested an e-mail address and phone number. I would probably not bother using them again until they are there.
The alternative explanation is that ONLY very simple orders are fulfilled, anything requiring work isn't and only those who take the trouble to find the number to call, or otherwise complain are served - the unfulfilled orders being added to the margin of business.
Up to you to decide which is which, but I suggest using Hanlon's Razor.
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