For my 50th birthday I didn't want a party or celebration at home but instead to travel by train to London in first class. Memories of being a student and sitting on a case in the aisles or in a draughty corridor outside the toilets was to be times long gone. This is the return leg of the journey. We did have reserved seats but no means of getting into the correct carriage to get to them. When we were told to get into this carriage the train manager let my husband and daughter board the train and tried to stop me as he said the train was full.
As you can see from the photo this is what it is like nowadays. The gentleman at the forefront of the picture actually gave up his seat for most of the journey so that I didn't have to sit on the floor. The 2 others of my family who were with me, including my husband who is still recovering from a stroke last year, had to stay on the floor together with others. No-one could use the toilets as the nearest one was blocked and as people were either sitting or standing throughout the whole of the train you couldn't access any other toilets either. No-one could buy or be served any food or drink. They even had to stop the train outside Milton Keynes to hook us onto another engine due to the numbers of people in the train, and then we had to travel at reduced speed. At one point the train manager even passed bottles of water along the train 'to be given to children and infants only'.
This is certainly one birthday trip I shall not forget and I shall keep contacting Virgin until we get a response, an apology and a refund.
I chose the items I wanted, chose the delivery day and paid the extra delivery charge required. The payment was taken and I received confirmation of the details and the delivery day and was ready to receive these items on the chosen day. On the morning of the delivery I checked with one of the delivery companies if they could give me a rough estimate of the delivery time and was told that they did not have the goods in their depot, had not received them even though they were on the manifest, no-one knew where they were and don't expect them today because they certainly aren't on the vans. I rang worldstores and they said they would check and call me back. I got no phone call but did receive another email confirming delivery of all my items that day. I tried to contact them again to say there must be some mistake as one of the delivery companies have never received the goods and could not get through on the phone so tried emailing again but just got an email back saying that they deliver between 0800-1800 and they couldn't confirm the actual delivery time. Also there was no information at all about the wherebouts of my bedframe and no-one knew where it was either. Late on the evening of the delivery day, when nothing had arrived, someone from worldstores had emailed to say that I would receive the bedframe the following day, even though I had ordered and paid specifically for the previous day. I then called the delivery company the following morning to see if my mattresses had turned up and was told they had come in overnight and they would bring them out to me today if that was okay with me and even said they would ring me an hour before so I could come out of work to let them in. In terms of the worldstores company's organisation, knowledge of what is going on, keeping the customer updated etc my experience of this company has been tremendously stressful and very annoying and I would not recommend them to anyone. The actual delivery teams (who are independent of this company) are efficient and great to deal with but the savings by buying online are not worth the aggravation.
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