Mrs H´s profile

Reviews (5)


Disappointing that I can't order all that I want in one order

I wanted to use the one day 15% off voucher that I had been sent.
However, if you reserve and collect something online then unless you go and get it on the day the voucher is valid then you have to pay the full price in the store when you collect.
I wanted to buy a floor lamp and two bedside lamps.
It said that my local store had 2 floor lamps in stock, which I would have had to reserve. However, I could not get to the store until the following day, so that wasn't an option. I then tried to order and pay for it online for collection at the store but it said there were none available.
It did allow me to order and pay for the two bedside lamps for collection from the store.
It seems mad to me that the stock is there at the store but the system won't allow me to book and pay for them and to collect them later ie the following day.

Really great company to deal with

Have been very impressed with the company. As a private landlord it is often difficult to arrange delivery of replacement gas and electrical goods and to co-ordinate disconnection, connection and removal of the old appliances. Appliances online keep me well informed throughout the process and I love the narrowing down to a 2 hour time slot. Makes my life much easier!

18 June 2013

Reply from

Hi Mrs H

Thanks for your email.

I'm so glad that we were able to make your life so much easier. This is really pleasing to know because it's a massive part of what we base ourselves on.

I've got your order number and I can see that everything went well, but as you've marked us four stars out of five, please let me know if there's anything we can do to improve on.

We're open between 8am and 10pm daily to help you and can be called on 0844 3249222, or through an email to We look forward to hearing from you again soon.

Many Thanks

Camille Grimes
Customer Advisor
Appliances Online

Prompt service. Good attention to detail.

Would recommend this company for intumescent strips. Clear understanding from person who took the order. Order arrived on time and exactly as described.


Have you travelled first class with Virgin trains recently?

For my 50th birthday I didn't want a party or celebration at home but instead to travel by train to London in first class. Memories of being a student and sitting on a case in the aisles or in a draughty corridor outside the toilets was to be times long gone. This is the return leg of the journey. We did have reserved seats but no means of getting into the correct carriage to get to them. When we were told to get into this carriage the train manager let my husband and daughter board the train and tried to stop me as he said the train was full.
As you can see from the photo this is what it is like nowadays. The gentleman at the forefront of the picture actually gave up his seat for most of the journey so that I didn't have to sit on the floor. The 2 others of my family who were with me, including my husband who is still recovering from a stroke last year, had to stay on the floor together with others. No-one could use the toilets as the nearest one was blocked and as people were either sitting or standing throughout the whole of the train you couldn't access any other toilets either. No-one could buy or be served any food or drink. They even had to stop the train outside Milton Keynes to hook us onto another engine due to the numbers of people in the train, and then we had to travel at reduced speed. At one point the train manager even passed bottles of water along the train 'to be given to children and infants only'.
This is certainly one birthday trip I shall not forget and I shall keep contacting Virgin until we get a response, an apology and a refund.

Ioana Constantine found this review useful


Absolute shambles and will never use again

I chose the items I wanted, chose the delivery day and paid the extra delivery charge required. The payment was taken and I received confirmation of the details and the delivery day and was ready to receive these items on the chosen day. On the morning of the delivery I checked with one of the delivery companies if they could give me a rough estimate of the delivery time and was told that they did not have the goods in their depot, had not received them even though they were on the manifest, no-one knew where they were and don't expect them today because they certainly aren't on the vans. I rang worldstores and they said they would check and call me back. I got no phone call but did receive another email confirming delivery of all my items that day. I tried to contact them again to say there must be some mistake as one of the delivery companies have never received the goods and could not get through on the phone so tried emailing again but just got an email back saying that they deliver between 0800-1800 and they couldn't confirm the actual delivery time. Also there was no information at all about the wherebouts of my bedframe and no-one knew where it was either. Late on the evening of the delivery day, when nothing had arrived, someone from worldstores had emailed to say that I would receive the bedframe the following day, even though I had ordered and paid specifically for the previous day. I then called the delivery company the following morning to see if my mattresses had turned up and was told they had come in overnight and they would bring them out to me today if that was okay with me and even said they would ring me an hour before so I could come out of work to let them in. In terms of the worldstores company's organisation, knowledge of what is going on, keeping the customer updated etc my experience of this company has been tremendously stressful and very annoying and I would not recommend them to anyone. The actual delivery teams (who are independent of this company) are efficient and great to deal with but the savings by buying online are not worth the aggravation.

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Mrs H
United Kingdom